Shipping

All Products are subject to availability. Once an order is placed you will receive an email confirmation containing the detail of your order. All orders are shipped from our studio in Udaipur using merchant couriers.

Shipping within India
We offer free shipping on all products when the bill is above INR 5000/-. Once shipped please allow 3-5 working days from dispatch of your goods to reach the destination.

Cash on Delivery
We offer cash on delivery, which requires you to pay additional INR 100/-, should you choose to use this payment method. However kindly note that COD is only a payment option; customers are required to make the full payment for their order before they open the package. The product once ordered and confirmed for is final; COD products cannot be tried or returned at the point of delivery. Kindly note that the COD option is not valid for a try and buy facility. It is merely an option for payment.

Changes/ cancellation
Once an order has been placed on our website we are unable to modify or cancel the order for any reason. Please refer to our exchange and return tab and return your purchase once you have received your order if you wish to return or exchange an item.

Taxes
All prices are inclusive of their respective GST

Delivery Time
We try our best to ship our pieces to you within 7 working days. The shipping time for customized orders and out of stock products would, however, be longer. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.

International Shipping
We ship to almost all major countries- India, USA, Middle East, Europe, Japan and Hong Kong at a flat rate calculated by weight for different zones. When you review your order in the checkout you will see the total shipping amount for the items that you have selected. Please do note Maati by Neha Kabra does not take responsibility if the packet gets held at customs or at any other point in the destination country.



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